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Rachel Williams

Head of Client Services

Rachel joined Mazuma in 2023 and is passionate about client experience, lean processes, and creating high-performing teams.

After years in various industries including Oil, Logistics, and Charity, Rachel has gained a wealth of experience in customer journeys, and how to delight by tailoring a process and elevating good practices within organisations.

Being qualified in Lean Six Sigma gives Rachel the ability to analyse and amend a process to get the best possible outcome for both the internal and external customer. Experience is everything, creating the best process gives us the best opportunity to achieve that 5 Star experience.

People development and health are important to all organisations and Rachel pioneers this by creating truly engaged workforces. Rachel is a Mental Health First Aider and prides herself on getting the best possible output from others.

Rachel was the winner of ‘Tomorrows Leader’ – 2018 Engage Awards

In her spare time, Rachel enjoys family time and self-development. She takes a keen interest in good health and enjoys the gym. You’ll often find her taking out any stress on a punching bag, as she also loves  Martial Arts training in the evenings!

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