The Mazuma Promise
We promise to keep our fees fixed, fair and affordable. We would never charge you based on how much you earned in a year or send you an unexpected invoice.
If you email, text or call us through our dedicated help lines, we promise to respond to you within one business day.
We promise that all our staff are qualified to do the work they do. Whether it is bookkeeping, accountancy or tax advice, our staff range from qualified bookkeepers through to Accounting Technicians and Chartered Accountants, so you'll always have the right person doing the right job for you.
We promise that all of your Accounts, Bookkeeping and Payroll work will be done in-house. Unlike many firms that offer low fees we do not outsource your work to other firms which are sometimes not based in the UK. All of your work is completed by our own Accountants, under our own roof!
We structure our business so that you get the best possible customer service. This means that if your usual point of contact is away on holiday, that you'll still be able to get an answer to your question.
We promise to speak in Plain English! We don't believe in blinding our clients with jargon.
Finally, we promise to always remember that our clients are the most important part of our business. Without our clients we wouldn't be here and we promise never to forget that!
