Frequently Asked Questions
What happens if I sign up with you half way through my financial year?
If you sign up with us part way through your financial year it is very likely that there will a backlog of bookkeeping to be done to get you up to date. For example, if your financial year commences in April and you sign up with Mazuma in July, your first payment to us will be 4 x £monthly price to cover April, May, June and July. From then on you will just pay your fixed monthly price. In order for us to complete your year end accounts and tax returns we simply ask that you have been a client of Mazuma for one year or have made 12 monthly payments.
Are my year end accounts included?
Yes. The fixed monthly price includes all of your year end statutory requirements and tax returns as well as your monthly bookkeeping - this will be outlined in our terms and conditions we send you when you start with Mazuma.
Is there a minimum contract period?
No. There is no minimum contract period or 'tie-in', but you do have to give 1 months notice if you wish to leave. Please note if you leave Mazuma part way through the year and have not come to your company year end we cannot refund you what you have paid each month as we will have advised you and acted on your behalf during that time and the monthly work will have already been done and returned to you. In order for us to complete your year end accounts and tax returns we simply ask that you have been a client of Mazuma for one year or have made 12 monthly payments.
I'm really not sure if this service is for me, it just seems so different!
We do understand that we're not a traditional accountancy firm and that our quirky brand and revolutionary re-vamped way of working might not be everybody's cup of tea. We think that most small businesses could benefit from a bit of Mazuma magic, but take a look at the reasons why we may not be right for you before you make a final decision!
Why is your service so cheap?
Mazuma's structure means that you have the right person doing the right job so we can keep our fees as low as possible. We make sure that our Chartered Accountants spend their time doing accounts and tax, not photocopying and filing! This means that they can work more efficiently, keeping your fees down.
Do you outsource any of the bookkeeping and accounts work?
Absolutely not! All of the work is done in Mazuma offices, by Mazuma staff. Take a look at our Mazuma Promise to see how seriously we take our customer service.
Will I be able to speak to my Accountant whenever I want to?
When you sign up with Mazuma you'll be given details of how to contact your Accountant. Our prices are fixed fee so you can be assured that no extra bills will appear as long as you use the service fairly. You can get in touch with your Accountant in a variety of ways including email, text, phone and even through Twitter. All that we ask is for you to be aware that when you call you may be asked for a time that your Accountant can call you back. We're sure that you'd want your Accountant to give your accounts their full attention, so if they are working on a few tricky tax calculations they will call you back when they have finished.
If you stacked up all the envelopes that we processed in the last few months, they’d reach to the top of the Millenium Spire in Dublin!
How is my quote calculated?
The quote is based upon the type of business you operate (sole trader/ limited company etc...), any extra work required outside of your basic package such as VAT returns or additional payslips, and the what we would consider to be an average number of bookkeeping transactions.
What does "number of bookkeeping transactions" mean?
The number of transactions is the approximate number of receipts and invoices you have over the year, or in other words, the number of bookkeeping entries we will have to make. Our average client has between 1000 and 2000 transactions a year (or under 166 per month).
If I have more transactions than I was originally quoted for, will my price go up?
Not necessarily. We do understand that businesses fluctuate so if you go a little over what you were quoted we will not put your price up. However, if your business grows and you start to generate a lot more bookkeeping on a regular basis we will contact you to discuss what you need. We ensure that you will always get plenty of notice if there is a price change.
Does it matter if I am not located near your offices?
Nope! In fact, one of the biggest attractions for many of our clients is that we don't do any face to face meetings! Your dedicated team are available via email and telephone to deal with any queries, and when you sign up to Mazuma a telephone consultation can be arranged with your dedicated Chartered Accountant to answer any questions you have and advise you going forward. We offer a national service from our Head Office (The Hub), and have clients all over the UK and Northern Ireland.
Will I deal with the same staff members?
Of course! At The Hub you will be allocated your own team, who will always deal with your paperwork. You will have your own experienced Bookkeeper and fully qualified (ACCA or ICAEW) Chartered Accountant.
Do I have to send everything to you monthly?
No - but using the service monthly means that we can offer you the best possible service. However, if you want to send your accounts to us bi-monthly, quarterly, etc that is fine, as long as you give us at least 14 working days before any returns such as VAT are due. This is to make sure we have enough time to complete it and return it to you. We recommend that you send your accounts to us monthly so that you can keep an eye on how your business is doing on a month by month basis. Most of our clients actually find the monthly service much easier than doing it quarterly!
Can I send you my documents electronically?
Of course! You can either send your documents to us in our trademark Purple Envelope® or you can send them to us electronically. Some clients even send a combination of both. We can talk to you to find out what will suit you best during the sign up process.
Are the envelopes Freepost?
Yes! So you don't have to faff around with stamps or go schlepping off to the post office to get your paperwork weighed!
Do I have to come and meet you face to face to sign up to Mazuma?
Nope - it's all done electronically! Once you have your quote and have accepted it via email, you will be contacted by us via telephone or email to take the relevant details and answer any questions you may have. Most people find that once they have received their starter pack they can start to send their paperwork to Mazuma immediately as the process is so simple! Don't forget, we are always on the end of the phone or email if you need us.
Are the Purple Envelopes environmentally friendly?
Yes - all of our purple envelopes are made from recycled materials, are fully biodegradable and can be recycled.
Still not sure? Check out the video!