Frequently Asked Questions
How is my quote calculated?
The quote is based upon the type of business you operate (sole trader/ limited company etc...), any extra work required outside of your basic package such as VAT returns or additional payslips, and the number of transactions you have.
What does "number of transactions" mean?
The number of transactions is the approximate number of receipts and invoices you have over the year, or in other words, the number of bookkeeping entries we will have to make. Our average client has under 2000 transactions a year or 166 per month.
If I have more transactions than I was originally quoted for, will my price go up?
Not necessarily. We do understand that businesses fluctuate so if you go a little over what you were quoted we will not put your price up. However, if your business grows and you start to generate a lot more bookkeeping on a regular basis we will contact you to discuss what you need. We ensure that you will always get plenty of notice if there is a price change.
Does it matter if I am not located near one of your offices?
There is no need to worry that we are not local to you - your dedicated team are available via email and telephone to deal with any queries, and when you sign up to Mazuma a telephone consultation can be arranged with your dedicated Chartered Accountant to answer any questions you have and advise you going forward. We offer a national service from our Head Office (The Hub), and have clients all over the UK and Northern Ireland. If in the future a Mazuma office opens near to you, you are more than welcome to transfer to that office if you wish to see your accountant face to face.
Will I deal with the same staff members?
Of course! At The Hub you will be allocated your own team, who will always deal with your paperwork. You will have your own experienced Bookkeeper and fully qualified (ACCA or ICAEW) Chartered Accountant and we can ensure your work will not be passed from person to person. If your Accountant is based in one of our local offices, you will again deal with them directly and receive the fantastic personal service that Mazuma provides. Mazuma are fully insured and licensed for your piece of mind.
What happens if I sign up with you half way through my financial year?
If you sign up with us part way through your financial year it is very likely that there will a backlog of bookkeeping to be done to get you up to date. For example, if your financial year commences in April and you sign up with Mazuma in July, your first payment to us will be 4 x £monthly price to cover April, May, June and July. From then on you will just pay your fixed monthly price.
Are my year end accounts included?
Yes. The fixed monthly price includes all of your year end statutory requirements and tax returns as well as your monthly bookkeeping - this will be outlined in our terms of conditions we send you when you start with Mazuma.
Is there a minimum contract period?
No. There is no minimum contract period or 'tie-in', but you do have to give 30 days notice if you wish to leave. Please note if you leave Mazuma part way through the year and have not come to your company year end we cannot refund you what you have paid each month as we will have advised you and acted on your behalf during that time and the monthly work will have already been done and returned to you.
Do I have to send everything to you monthly?
No. If you want to send your accounts to us bi-monthly, quarterly, etc that is fine, as long as you give us at least 14 working days before any returns such as VAT are due. This is to make sure we have enough time to complete it and return it to you. We recommend that you send your accounts to us monthly so that you can keep an eye on how your business is doing on a month by month basis. Most of our clients actually find the monthly service much easier than doing it quarterly!
Are the envelopes Freepost?
Yes and no, depending on which office your Accountant works from! The Hub will provide you with pre-printed freepost envelopes to use, so if your Accountant is at The Hub, then yes your envelopes are Freepost. For all other offices, you will have to pay the postage when you send it to us but we will of course pay the postage when we send your accounts back to you. We find the average cost of a monthly envelope is around £0.76 but this will vary depending on the weight of your envelope and what class service you use.
Do I have to come and meet you face to face to sign up to Mazuma?
Not unless you want to! Once you have your quote and have accepted it via email, you will be contacted by us via telephone or email to take the relevant details and answer any questions you may have. There are Mazuma Accountants across the UK and if there is one in your area you can book an appointment with them free of charge to sign up face to face. However, most people find that once they have received their starter pack they can start to send their paperwork to Mazuma immediately as the process is so simple! Don't forget, we are always on the end of the phone or email if you need us.
Are the Purple Envelopes environmentally friendly?
Yes - all of our purple envelopes are made from recycled materials, are fully biodegradable and can be recycled. Don't forget, if you wish to go green you can sign up for our Paperforce or Platinumforce services.
